FAQ's
Data Security
How
is my data protected? 
The entire eBackups
vault is protected by an Industry-Leading Cyberguard
firewall. All data is transmitted and stored in an
encrypted format. All communications between the client
and server are protected by using one of the Federal
Data Encryption Standard’s encryption forms.
DES, Triple-DES and Blowfish are some of the most
secure technologies available today and provide the
greatest level of protection. If you like you can
even rotate the encryption for additional protection.
The software is even available with exportable levels
of encryption for International customers
Who
can access my data?
You. You. And only You! Several criteria including
three layers of authentication must be met in order
to access your account in the vault. In the event
of an emergency, our engineers can gain access through
a complex set of procedures that are monitored.
How
secure is this service compare to tapes?
Our service is much more secure than tape backups.
eBackups encrypts
your data before it leaves your machine. Many tape
procedures don’t encrypt the data, allowing
for foul play if the tape ended up in the wrong hands
(ie. disgruntled employee, competition, etc...). Our
service also moves your data off-site faster. Because
your data is secured to an off-site vault, there’s
also no need to worry about changing tapes or the
tape running out in the middle of a backup.
How
secure is the facility?
The bank-like vault which stores your data is protected
by several physical layers of security. Four outside
video cameras span the parking lot and outside of
the datacenter. Inside the facility 2 internal ceiling
mount video cameras monitor the exits and hallways
on 24hr tape. Human access throughout the building
is controlled by Picture ID Proximity Cards. The access
log files for the building entry, hallways, staircase
and room are recorded and monitored daily. The datacenter
also has an advanced fire suppression system and is
fully monitored by a Fike model 10-052 fire alarm
with 16 sensors.
